Once I make my reservation, will I receive tickets for my tour?
You will receive an email confirmation (voucher) with your confirmation number. Please print this and present it to the TGM on the day.

Are there any further discounts for children, senior citizens, travel club members, multiple bookings, etc?
All of our tours are already discounted off the normal retail prices. We guarantee the lowest all-inclusive prices and when senior/child prices are available you, please send us an  email with your request! For groups of 12 or more passengers we may have special group rates. Please click on the Group Service link at the bottom of the page for more information.

Can your trip itineraries accommodate disabled travelers?
Depending on the tour itinerary and their vehicles, disabled travelers may be accommodated, but it is not guaranteed with all itineraries. We encourage disabled travelers to contact us by Contact details at the bottom of this website for more specific accessibility information for our itineraries.

Will my vacation be canceled if the weather is bad?
In rare instances, severe weather may prohibit your flight or driver from safely operating your tour. In the event that your tour is cancelled due to weather, you may either reschedule for another day or receive a full refund.

Will my trip itinerary be canceled if it is undersold?
We offer guaranteed departures once you receive your confirmation. Some of our itineraries do require a minimum to operate but it is rare that they do not meet that minimum requirement. The itineraries we offer often sell out in advance.

Are the tours available in a language other than English?
Sometimes tours are available in a variety of languages. Contact us for further information if you require a non-English language tour.

What if our vehicle is delayed due to hard condition? Will our tour time be shortened?
Will your itinerary time be shortened? No. We make every attempt possible to ensure the itinerary duration described. Naturally, we cannot control any restrictions that may be imposed by attractions being visited on the itinerary.

What should I wear on my travel? Should I bring any special items?
Make sure you are dressed appropriately for the time of year. In the summertime, you should wear cool clothing and hats are a good idea. Protect yourself with sun block and drink lots of water. In the winter months, layer your clothing.

 

There are 4 people in my party but we want to make separate reservations with our own credit cards.  How do we make sure we are on the same travel vehicle/airplane?
No problem! You will need to make 4 separate reservations. When making the reservation, please specify, in the special request box, which other passengers are in your party and that you wish to be on the same travel vehicle/airplane.
 
Will I be charged if I need to change my trip itinerary date or if someone in my party is unable to go on the tour?
Any cancellation is subject to a 100% per person cancellation fee if the tour is canceled within 1 days of the tour date. There is no charge  except than administration charge 50 USD for changes outside of 30 days.
15-30 days prior to departure 30% of the deposit
8-14 days prior to departure 50% of the deposit
7 days until day of arrival 80% of the deposit

Are gratuities included in the tour price?
Tips / gratuities are generally not included with any tour company and are optional at your discretion.

I have seen cheaper tours advertised elsewhere although you guarantee the lowest price.
We are confident that our prices are the lowest available online or at the destination, and we guarantee to match any cheaper price you may find. With a little investigation you will find that some of our competitors’ advertised prices are not the actual price of the tour - the price advertised often does not include tax, fuel fees, or park entry fees.

How soon should we reserve our tours?
Tours do sell out! Some tours sell out more quickly than others, but, we do recommend booking as soon as possible so you can lock in our current prices and avoid last-minute booking fees and possibility price increasing such as fuel charge etc. Please remember that if you arrive without a tour reservation, we may be sold out and if seats are available we cannot guarantee you will receive the lowest price. If you prefer not to book in advance, you can give us a call, and we can usually accommodate some last-minute bookings.