Customer’s FAQ

Customer’s FAQ

Why food was not included in the Budget Arrangement and is it easy to get food there?

You can buy meals from local ger guesthouses by paying only 2 or 3 usd per meal. There is plenty of food shops on the way when you are touring. You can carry your own food from UB. It is nice you eat our own breakfast and then buy meals for lunch and dinner. Meals will be basic and usually cooked Mongolian traditional or Russian styled foods. Or you can get basic free kitchen belonings from us and cook yourself.

Why domestic flight was not included in the prices?

Actual price of RT domestic price will depends when we bought the tickets. If we book it early enough, the ticket price will be much lower. If we book the tickets to close to tour starting day, the ticket price will be much higher. That is why, it was not able to add constant ticket prices on the tour price. There is only 2 domestic companies now in Mongolia.

How are the domestic flights usually booked and check the flight timetable?

If you like we can book it for you and you can pay to us. We offer our contract prices for our customers who bought a tour from us. Or you can book the tickets yourself through online. It is up to you. You can check the flight timetable from Aero Mongolia and Hunnu Air companies web pages.

I want to join to another group. Is it possible?

Yes it is possible, if we have a group fitted date and same tour. Check it with us. We understand people want to share cost by joining another tours. But shorter tours (under 8 -10 days) are not often possible for join-in. If there is no tour you can join, you can post your tour in our Join-In Or Build Group section for collecting some travel other travel buddies. Usually longer tours (vacation kind of) tours are available for join and you can see our Group Scheduled Tours.

How long have you been in business?

We have been providing high-quality sightseeing travel at low prices for over 10 years. Read our customer testimonials. You can also see ratings and reviews of our tours from real travelers on the tour/activity details page. Read more About Us and our customer testimonials. You can also see ratings and reviews of our tours from real travelers on the tour/activity details page.

Vegetarian possible?

You can tell it to us when you fill the Booking Form and we will inform it to the tourist ger camps, if you go in Standard Arrangement. In Bugdet Arrangement, food service was not included in our service scope and it is easy you tell it to your guide if you are going to buy some foods from local ger guesthouses. Vegetarians may choose to supplement meals with supplies bought from home, i.e. protein bars, bags of dried fruits, etc.

What to pack?

Domestic flight companies accept only 10 kg luggage including carry-on too for free transfer. Extra luggage fee of them is not cheap. Pack lightly, and bring casual clothes. A sturdy, comfortable pair of walking shoes is an absolute. A sports coat and tie for man, and one or two dresses or pantsuits for women, will suit the most formal occasions to be encountered in Mongolia. Travelers should bring shirts, sweaters, and jackets that can be worn in layers to suit a range of climates. Also a pair of comfortable walking shoes, as you is going to have a lot of hiking in sightseeing. Remember, dress for comfort, not for style. Wash-and-wear clothing is preferable, although all hotels and tourist camps offer reliable laundry and dry cleaning services.

Suggested checking lists for normal sightseeing tours:

  1. Passport
  2. Air & all transportation tickets;
  3. Voucher issued by TGM;
  4. Credit cards or travelers checks besides a couple of hundred tugrug (mnt) cash. Mongolia is the country which is usually based on cash payment. Credit card payment is possible in only larger towns and countryside uses only Mongolian tugrik in cash.
  5. Travel insurance docs;
  6. Medical assistance programs, first aid kits if you have (Over-the-counter painkillers, Over-the-counter anti-inflammatories, Over-the-counter diarrhea treatment, Band aids, Blister plasters, torres del paine horns, Knee braces, Personal medication etc.)
  7. Common toiletries (Toothpaste, tooth brush, shampoo, soap will not provided from tourist ger camps. But towel will be provided.), lip balm, sanitary napkins and sun cream;
  8. Small electrical converter and adapter plugs;
  9. Chewing gum, mints, or throat lozenges to keep your mouth moist.
  10. Reading materials, including a guidebook on the places you will see and a map; A novel could also be good when you are stuck at an airport; playing cards,
  11. Suntan lotion and sun glasses in summer. Raincoat if you go in June, July, August and September for independent tour;
  12. Camera & films. While print films are available almost everywhere, negative film may be difficult to find, and be sure to pack extra batteries;

Suggested extra checking lists for outdoor, trekking, horseback riding tour and biking tours:

  1. Hiking or Sporting cloths (Regular synthetic underwear x 7, Long thermal underwear bottoms, Full length hiking pants, Hiking shorts, Long thermal underwear top, Long-sleeved synthetic top, Short-sleeved synthetic t-shirts x 2, Medium-weight fleece jacket, Sun hat with brim, Water and windproof parka jacket, Waterproof gloves, Synthetic hiking socks x 7, Sturdy and supportive waterproof trekking boots)
  2. Billfold with Emergency Info
  3. Small Swiss Army Knife
  4. Lighter
  5. Watch with Alarm, Night Light

Once I make my reservation, will I receive tickets for my tour?

You will receive an email confirmation (voucher) with your confirmation number. Please print this and present it to the TGM on the day.

Are there any further discounts for children, senior citizens, travel club members, multiple bookings, etc?

All of our tours are already discounted off the normal retail prices. We guarantee the lowest all-inclusive prices and when senior/child prices are available you, please send us an email with your request! For groups of 12 or more passengers we may have special group rates. Please click on the Group Service link at the bottom of the page for more information.

Can your trip itineraries accommodate disabled travelers?

Depending on the tour itinerary and their vehicles, disabled travelers may be accommodated, but it is not guaranteed with all itineraries. We encourage disabled travelers to contact us by Contact details at the bottom of this website for more specific accessibility information for our itineraries.

Will my vacation be canceled if the weather is bad?

In rare instances, severe weather may prohibit your flight or driver from safely operating your tour. In the event that your tour is cancelled due to weather, you may either reschedule for another day or receive a full refund.

Will my trip itinerary be canceled if it is undersold?

We offer guaranteed departures once you receive your confirmation. Some of our itineraries do require a minimum to operate but it is rare that they do not meet that minimum requirement. The itineraries we offer often sell out in advance.

Are the tours available in a language other than English?

Sometimes tours are available in a variety of languages. Contact us for further information if you require a non-English language tour.

What if our vehicle is delayed due to hard condition? Will our tour time be shortened?

Will your itinerary time be shortened? No. We make every attempt possible to ensure the itinerary duration described. Naturally, we cannot control any restrictions that may be imposed by attractions being visited on the itinerary.

What should I wear on my travel? Should I bring any special items?

Make sure you are dressed appropriately for the time of year. In the summertime, you should wear cool clothing and hats are a good idea. Protect yourself with sun block and drink lots of water. In the winter months, layer your clothing.

There are 4 people in my party but we want to make separate reservations with our own credit cards. How do we make sure we are on the same travel vehicle/airplane?

No problem! You will need to make 4 separate reservations. When making the reservation, please specify, in the special request box, which other passengers are in your party and that you wish to be on the same travel vehicle/airplane.

Will I be charged if I need to change my trip itinerary date or if someone in my party is unable to go on the tour?

Any cancellation is subject to a 100% per person cancellation fee if the tour is canceled within 1 days of the tour date. There is no charge except than administration charge 50 USD for changes outside of 30 days.

15-30 days prior to departure 30% of the deposit
8-14 days prior to departure 50% of the deposit
7 days until day of arrival 80% of the deposit

Are gratuities included in the tour price?

Tips / gratuities are generally not included with any tour company and are optional at your discretion.

How soon should we reserve our tours?

Tours do sell out! Some tours sell out more quickly than others, but, we do recommend booking as soon as possible so you can lock in our current prices and avoid last-minute booking fees and possibility price increasing such as fuel charge etc. Please remember that if you arrive without a tour reservation, we may be sold out and if seats are available we cannot guarantee you will receive the lowest price. If you prefer not to book in advance, you can give us a call, and we can usually accommodate some last-minute bookings.

How I will charge my camera and phone etc?

If you go in our Standard Arrangement which you stay in the tourist ger camps, you can charge the devices without any problem at there. The tourist ger camps are provide electricity 24 hours or in the evening. So there will not be any problem.
But if you go in our Budget Arrangement, there is some problem. Some of local ger guesthouses do not have electricity. Specially in the Gobi Desert. There is several ways to charge the devices. Most of the local ger guesthouses use solar charger for lighting and watch TV and charge their mobile phones. So you can ask to charge your devices from them. Also, the vehicle of your tour might got some USP charger from the car and you can ask it from your driver. TGM not ensure this kind of charger. Some of the vehicle do not have USP charger plugins. In the Central Mongolia & North Mongolia the places which population is higher than Gobi Desert and usually local ger guesthouses connected to the central electricity. So it is not big issue to charge devices except than Gobi Desert.

Would we be able to get/buy bottled water during the tour?

It is easy to get water during the trip. Almost all days, the tour routes pass a town or village on the way and you can easily buy the water from there. Water is not expensive in Mongolia and small bottled water is 0.5 usd and big one is 1 usd. If you choose our Standard Arrangement, there is water 2 bottled per person per day included already. But if you choose Budget Arrangement, there is not included the water. But if we go in wilderness adventure trip, we have no chance to get bottled water. So, we will use spring water and we boil it well and then you can drink. Mongolia is not industrialized country and not agricultural as well. So water there is very pure. Specially in the mountainous areas. If there is no spring in the route, we will carry water tank for reserve the water and then we use it.

So are we having our own ger in the tourist camp and local guesthouse?

Guests usually stay on double/twin occupancy in the tourist ger camps. Gers of most of the tourist ger camps have 2 beds twin or double. But some gers have 3-4 beds. So you can expect to stay 2 by 2 in the tourist ger camps. But if you like you can stay together 3-4 person in a ger if it is possible in the tourist ger camps.

But in the local ger guesthouse it is different. All gers of the local ger guesthouses have many beds (usually 4 beds) in a ger. No matter you are alone or 2 people you can stay in a ger without any other strangers. But if you are in larger group like 4 people, all of you will stay in a ger.

Print Friendly, PDF & Email